Rob Cortez did a great job. walked through everything and was able to answer any questions I had.
isp.net Terms of Service
Last Updated: April 12, 2026
These Terms of Service (the "Agreement") constitute a legally binding agreement between the customer ("Customer," "you," or "your") and ISP Industries LLC, a Nevada limited liability company doing business as isp.net ("isp.net," "we," "us," or "our"), a wireless internet provider based in Las Vegas, NV. By activating or using any isp.net services, you agree to be bound by the following terms.
1. Services Provided isp.net provides high-speed wireless connectivity and integrated digital solutions. Our services are categorized as follows:
- Core Internet Services: HomeNet (residential), BizNet (business), MultiNet (MDU/multi-site), PremiumNet (dedicated high-performance), and ColoNet (data center colocation).
- Add-on Network Services: AirNet (managed Wi-Fi), VoiceNet (VoIP), VisionNet (smart surveillance), and AccessNet (door access systems).
2. Pricing and Billing
- 2.1 Fixed Rate & Forever Pricing: isp.net offers "Fixed Rate & Forever Pricing." Your monthly recurring charge (MRC) for the base service plan selected at the time of signup will never increase as long as the account remains active and in good standing at the original service address. Standard government-mandated taxes and fees associated with the base monthly service rate are included in this price.
- 2.2 Relocation: Fixed pricing is location-specific. If the Customer moves to a new address, the "Fixed Rate & Forever Pricing" for the original location ends. A new site survey and service agreement at then-current rates may be required for the new premises.
- 2.3 Exclusions & Activity-Based Charges: Fixed pricing applies only to the base monthly service rate. It does not apply to:
- Usage-Based Fees: Including but not limited to Toll-Free (inbound) minutes, International calling, or Excessive 911/E911 Usage Fees.
- Unregistered 911 Calls: A fee of $100.00 per call will be applied if a 911 call is placed from an address other than the registered service address on file.
- Excessive 911 Usage: Usage exceeding two (2) 911 calls per month per line is considered "Excessive Usage." For every 911 call placed after the second call in a single billing cycle, a $20.00 Excessive 911 Fee will be applied to the account.
- Nuisance Calls: If isp.net is fined by a municipality or carrier for "nuisance" or non-emergency calls placed to 911, the full amount of the fine plus a 15% administrative fee will be billed to the Customer.
- One-Time Fees: Service call fees ($100.00), equipment replacement/damage due to customer negligence, or the addition of new products/services.
- 2.4 Payments: Payments are due monthly. Failure to pay on time may result in service suspension or termination.
3. Acceptable Use Policy & E911 Disclosure
- 3.1 Acceptable Use Policy (AUP): All use of isp.net services is strictly governed by our Acceptable Use Policy (AUP). The AUP outlines rules regarding prohibited activities, network security, hardware tampering, spam, voice fair usage, and copyright compliance. By using our services, you agree to comply fully with the AUP.
- 3.2 E911 Disclosure: Customer acknowledges that VoiceNet uses an internet connection. E911 services may be limited or unavailable during power outages or internet connectivity disruptions.
4. Operational Rules & Equipment
- 4.1 Network Maintenance: isp.net is responsible for the maintenance of our network and the equipment we provide. If a technician is dispatched to your premises and it is determined that the issue was not the fault of isp.net (e.g., issues caused by customer-owned hardware, third-party software, internal wiring, or local power failure), a Service Call Fee of $100.00 will be charged to your account.
- 4.2 Ownership & Liability: All equipment provided by isp.net remains the property of isp.net unless explicitly purchased. Customer is responsible for the replacement cost of any equipment damaged by negligence or unauthorized tampering . isp.net is not responsible for service interruptions caused by the failure of the Customer’s local power or third-party hardware.
- 4.3 Access to Premises: Customer grants isp.net authorized personnel the right to enter the premises during reasonable hours for installation, maintenance, or equipment removal.
- 4.4 Relay Node Rights: Customer grants isp.net the right to utilize the installed equipment and the Customer’s premises as a "Relay Node" to provide service to other isp.net clients.
- Hardware: isp.net may install additional antennas or hardware specifically for relay purposes. All such equipment remains the property of isp.net.
- Power: Customer agrees to provide continuous, uninterrupted power for the equipment and shall not intentionally disconnect it.
- Access: For relay-related maintenance, Customer grants isp.net 24/7 emergency access to the premises' exterior or rooftop. Any specific arrangements regarding site hosting will be addressed on a per-case basis.
5. Legal Protections
- 5.1 Limitation of Liability & Data Loss: To the maximum extent permitted by law, ISP Industries LLC and isp.net shall not be liable for any indirect, incidental, or consequential damages. This includes, without limitation, the loss of data for ColoNet or PremiumNet clients. VisionNet and AccessNet are monitoring tools; isp.net does not guarantee the prevention of property loss or personal injury.
- 5.2 Arbitration & Class Action Waiver: Any dispute arising under this Agreement shall be settled through binding arbitration in Clark County, Nevada. Both parties agree to bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class proceeding.
- 5.3 Force Majeure & Indemnification: isp.net shall not be liable for any service failure, delay, or property damage resulting from causes beyond its reasonable control, including but not limited to "Acts of God" (such as extreme weather, high winds, lightning, or ice loading), utility power grid failures, third-party fiber cuts, and acts of vandalism, sabotage, or equipment theft. This protection extends to service disruptions caused by restricted access to equipment sites, as well as signal interference or line-of-sight obstructions caused by atmospheric conditions, new construction, or growing vegetation. Furthermore, Customer agrees to indemnify, defend, and hold isp.net harmless from any and all third-party claims, liabilities, damages, or expenses (including legal fees) arising from the physical installation and presence of antennas, mounts, or cabling on the premises, except where such damage is the direct result of isp.net’s proven gross negligence or willful misconduct.
- 5.4 Notice of Damage and Right to Repair: isp.net prides itself on professional installation; however, the Customer acknowledges that installation requires physical attachments and penetrations to the building’s exterior and interior. In the event the Customer alleges that isp.net has caused damage to the property (including but not limited to roof leaks, wall damage, or cabling issues) during installation or maintenance:
- Timely Reporting: Customer must provide written notice of the alleged damage to isp.net within thirty (30) days of the date the damage was discovered or should have reasonably been discovered.
- Right to Inspect: Upon receipt of notice, Customer must grant isp.net (or our authorized contractor) access to the premises within a reasonable timeframe to inspect and verify the alleged damage.
- Right to Remedy: isp.net shall have the first right to repair or "cure" any verified damage caused by its workmanship. isp.net may, at its sole discretion, perform the repair itself or hire a licensed third-party contractor of its choosing.
- Exclusion of Unauthorized Repairs: isp.net shall not be liable for, nor shall it reimburse the Customer for, any costs associated with repairs performed by the Customer or a third-party contractor without the prior written authorization of isp.net.
- Condition Precedent to Litigation: Compliance with this "Notice of Damage and Right to Repair" process is a condition precedent to filing any legal claim or arbitration against ISP Industries LLC or isp.net.
- 5.5 Conflict of Terms: In the event of a conflict between these Terms of Service and a signed Master Service Agreement (MSA) or specialized Service Order, the terms of the MSA or Service Order shall take precedence regarding that specific conflict.
- 5.6 Privacy Policy: Your use of our services is also subject to the isp.net Privacy Policy, which governs how we collect and use your data.
- 5.7 Governing Law: This Agreement is governed by the laws of the State of Nevada. Exclusive jurisdiction for any legal matters shall be in Clark County, Nevada.
Great service and attention to detail. They came in and went through every step with us as a business. Assisted and did everything in their power to help with any concerns and assisted us in moving carriers as well as doing a follow up from start to finish. Everything was done very quickly and with care. The staff were friendly especially our salesperson! Mathew helped the most and was very attentive throughout the whole process and is a great experience in general
Great customer service, the service it self has been great as well. Highly appreciated and recommended. Make sure you ask for Mark when you call, he'll get you all set up.
Carl did an outstanding job installing our new satellite and getting our internet set up. He arrived on time, explained everything clearly, and made sure the entire system was working perfectly before he left. His professionalism, patience, and attention to detail really stood out. We're very grateful for the smooth experience--thank you, Carl!
I've had ISP.net for 10 years. I'm a residential customer and when I say I've never had an outage or slow uploads/downloads speeds belive me. I kinda chuckle at all the comments out their who have the bigger know names for service when they complain about service, price and reliability I wish I could tell them get ISP.net. pricing is very competitive for the what's out there. If I do need to call about change of email or phone number I speak to someone right away and I love that its a local business. Give them a call and try it out.
Service was done in a timely and professional manner. He explained the job intentions and made sure wifi was up and working.
Carl and Joe Excellent customer service, highly skilled, very knowledgeable service guys. Carl set expectations explained the procedures midway provided an update and at the end of the install provided a summary of what to expect.If there ever was a concern. Joe joe explained the equipment lights.How to get in touch with tech support?How to do a hard reboot?How long does it take to reboot. Absolutely excellent customer service.These guys are the best.Thank you for all you did at this house
Rob came out set us up our business internet, clean, fast professional job, highly recommended. Internet quality and speed is excellent.
We had our services changed to isp and I'll tell you what from set up to being serviced was top tier. Our service tech Carl Kimbrough was amazing. He was knowledgeable and so patient. We are dog lover family and was accommodating to our family and furbabies. Thank you ISP!
Once again Isp.net to the rescue. They sent technician PAUL JAMES to my home, and what a knowledgeable, patient, hard worker he was and is. I'm a return customer and very familiar with the quality of their service. The biggest mistake I made was leaving in the first place. It's refreshing to deal with a company that genuinely cares about their customers unlike some others that we won't speak of. MARK in sales started the ball rolling for me and everything went flawless from start to finish. If you want quality, affordability, and a company that stands behind their brand Isp.net is it. I'm in it for the long haul now. I found out the hard way everything that glitters isn't gold. My experience again with Isp.net was AMAZING, and pleasurable. I felt like my opinion mattered, and I felt listened to. Thank you to everyone at Isp.net for all you do. And you be sure if anyone asks me about an internet service provider you can bet I'll be sending them your way.
Carl was fantastic! Very friendly and knowledgeable. I'm thrilled I have great service everywhere in my home now!
Carl came out to instal my mom Amy's internet and he was a great guy with a good outlook on life. 5 star service
we got friendly and quick help from Carl! My dad, Max, wanted new wifi in the house and Carl was able to set us up with the cables, satellite, and new box quickly and efficiently. We'd recommend Carl for any future services!
Carl was absolutely the best technician ever. He took care of all of my needs and stayed to make sure that my portal was set up and that everything was exactly the way it should be. I highly recommend him and he's a great employee all the accolades.
Carl was our service professional and did an outstanding job. He communicated clearly throughout the entire process and had us back up and running efficiently. I couldn't be happier with the level of service--five stars!
Paul & Carl they showed up promptly awesome very nice showed me how to work everything I give them a 100
Carl came fixed it fast he was great we need from tech people like him I had problems for a bit and he came by and got ever situated perfect will definitely call again if I have any other issues
Carl is great, he worked very hard and the internet is awesome. I recommend this technician all the time.
I had a wonderful experience with Jane, so efficient and kind. I hope she answers each time I call! She definitely will make me recommend ISP !
So I want to start by saying how insanely busy I am all the time. Im a Chef and I never know which way Im going. Jae (in billing) has continuously been patient with me. Going above and beyond to help me understand everything from payment plans to new contracts and equipment. And honestly when I am confused or frustrated I can be very demanding until I completely understand. Jae never has had a problem emailing or calling to make sure all my paperwork and questions are answered. And I have so many questions lol. You can really tell they love what they do, and I hope they're rewarded often. Because we all know dealing with billing isn't always fun. I do wish there was some promotion I could guarantee Jae with just a review, but selfishly I'll take the help whenever I can get it. The reviews of Jae personally speak for volumes and I hope ISP makes it known they're nothing without Jae. Chef
I would like to amend my review regarding ISP.NET. They have reached out to me and resolved my issue with them. I would really like to thank Mark in sales that was instrumental in working with me through every step of the way to get my issue resolved. I also want to thank the sales team supervisor for personally assuring me the issue was resolved and welcomed me to come back to ISP.NET in the future. This company is as good as it gets. I highly recommend them and hopefully someday soon I will find my way back. The company and service are A1. Thank you again ISP.NET for standing up for us customers and your brand.
Jay ( not sure if that is spelled correctly ) Was extremely helpful. She helped me set up a payment plan so I could continue using my internet for work . Give that girl a raise
Jae in Billing department is very professional, courteous and just an amazing representative. She took the time to listen to my concerns and found a solution to help! It was a pleasant experience, great job Jae, they are lucky to have you!
The internet has never gone down unless electricity is down. Great, great service. I have had this service a couple years and no problems. And my payment stays the same.
ISP.net's service itself isn't too bad -- the speeds are fairly reliable and I haven't run into many issues. That said, the pricing is definitely on the higher side compared to other options, so that's something to keep in mind. What really makes the difference, though, is their support team. Anytime I've had questions or needed help, they've been quick, professional, and friendly. I especially want to give a shoutout to Jae from the billing department -- absolutely wonderful to work with, super patient, and really went above and beyond to make sure everything was taken care of. Overall, while the cost is a bit steep, the excellent customer support makes the experience much better.