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isp.net Terms of Service

Last Updated: April 12, 2026

These Terms of Service (the "Agreement") constitute a legally binding agreement between the customer ("Customer," "you," or "your") and ISP Industries LLC, a Nevada limited liability company doing business as isp.net ("isp.net," "we," "us," or "our"), a wireless internet provider based in Las Vegas, NV. By activating or using any isp.net services, you agree to be bound by the following terms.

1. Services Provided isp.net provides high-speed wireless connectivity and integrated digital solutions. Our services are categorized as follows:

  • Core Internet Services: HomeNet (residential), BizNet (business), MultiNet (MDU/multi-site), PremiumNet (dedicated high-performance), and ColoNet (data center colocation).
  • Add-on Network Services: AirNet (managed Wi-Fi), VoiceNet (VoIP), VisionNet (smart surveillance), and AccessNet (door access systems).

2. Pricing and Billing

  • 2.1 Fixed Rate & Forever Pricing: isp.net offers "Fixed Rate & Forever Pricing." Your monthly recurring charge (MRC) for the base service plan selected at the time of signup will never increase as long as the account remains active and in good standing at the original service address. Standard government-mandated taxes and fees associated with the base monthly service rate are included in this price.
  • 2.2 Relocation: Fixed pricing is location-specific. If the Customer moves to a new address, the "Fixed Rate & Forever Pricing" for the original location ends. A new site survey and service agreement at then-current rates may be required for the new premises.
  • 2.3 Exclusions & Activity-Based Charges: Fixed pricing applies only to the base monthly service rate. It does not apply to:
    • Usage-Based Fees: Including but not limited to Toll-Free (inbound) minutes, International calling, or Excessive 911/E911 Usage Fees.
    • Unregistered 911 Calls: A fee of $100.00 per call will be applied if a 911 call is placed from an address other than the registered service address on file.
    • Excessive 911 Usage: Usage exceeding two (2) 911 calls per month per line is considered "Excessive Usage." For every 911 call placed after the second call in a single billing cycle, a $20.00 Excessive 911 Fee will be applied to the account.
    • Nuisance Calls: If isp.net is fined by a municipality or carrier for "nuisance" or non-emergency calls placed to 911, the full amount of the fine plus a 15% administrative fee will be billed to the Customer.
    • One-Time Fees: Service call fees ($100.00), equipment replacement/damage due to customer negligence, or the addition of new products/services.
  • 2.4 Payments: Payments are due monthly. Failure to pay on time may result in service suspension or termination.

3. Acceptable Use Policy & E911 Disclosure

  • 3.1 Acceptable Use Policy (AUP): All use of isp.net services is strictly governed by our Acceptable Use Policy (AUP). The AUP outlines rules regarding prohibited activities, network security, hardware tampering, spam, voice fair usage, and copyright compliance. By using our services, you agree to comply fully with the AUP.
  • 3.2 E911 Disclosure: Customer acknowledges that VoiceNet uses an internet connection. E911 services may be limited or unavailable during power outages or internet connectivity disruptions.

4. Operational Rules & Equipment

  • 4.1 Network Maintenance: isp.net is responsible for the maintenance of our network and the equipment we provide. If a technician is dispatched to your premises and it is determined that the issue was not the fault of isp.net (e.g., issues caused by customer-owned hardware, third-party software, internal wiring, or local power failure), a Service Call Fee of $100.00 will be charged to your account.
  • 4.2 Ownership & Liability: All equipment provided by isp.net remains the property of isp.net unless explicitly purchased. Customer is responsible for the replacement cost of any equipment damaged by negligence or unauthorized tampering . isp.net is not responsible for service interruptions caused by the failure of the Customer’s local power or third-party hardware.
  • 4.3 Access to Premises: Customer grants isp.net authorized personnel the right to enter the premises during reasonable hours for installation, maintenance, or equipment removal.
  • 4.4 Relay Node Rights: Customer grants isp.net the right to utilize the installed equipment and the Customer’s premises as a "Relay Node" to provide service to other isp.net clients.
    • Hardware: isp.net may install additional antennas or hardware specifically for relay purposes. All such equipment remains the property of isp.net.
    • Power: Customer agrees to provide continuous, uninterrupted power for the equipment and shall not intentionally disconnect it.
    • Access: For relay-related maintenance, Customer grants isp.net 24/7 emergency access to the premises' exterior or rooftop. Any specific arrangements regarding site hosting will be addressed on a per-case basis.

5. Legal Protections

  • 5.1 Limitation of Liability & Data Loss: To the maximum extent permitted by law, ISP Industries LLC and isp.net shall not be liable for any indirect, incidental, or consequential damages. This includes, without limitation, the loss of data for ColoNet or PremiumNet clients. VisionNet and AccessNet are monitoring tools; isp.net does not guarantee the prevention of property loss or personal injury.
  • 5.2 Arbitration & Class Action Waiver: Any dispute arising under this Agreement shall be settled through binding arbitration in Clark County, Nevada. Both parties agree to bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class proceeding.
  • 5.3 Force Majeure & Indemnification: isp.net shall not be liable for any service failure, delay, or property damage resulting from causes beyond its reasonable control, including but not limited to "Acts of God" (such as extreme weather, high winds, lightning, or ice loading), utility power grid failures, third-party fiber cuts, and acts of vandalism, sabotage, or equipment theft. This protection extends to service disruptions caused by restricted access to equipment sites, as well as signal interference or line-of-sight obstructions caused by atmospheric conditions, new construction, or growing vegetation. Furthermore, Customer agrees to indemnify, defend, and hold isp.net harmless from any and all third-party claims, liabilities, damages, or expenses (including legal fees) arising from the physical installation and presence of antennas, mounts, or cabling on the premises, except where such damage is the direct result of isp.net’s proven gross negligence or willful misconduct.
  • 5.4 Notice of Damage and Right to Repair: isp.net prides itself on professional installation; however, the Customer acknowledges that installation requires physical attachments and penetrations to the building’s exterior and interior. In the event the Customer alleges that isp.net has caused damage to the property (including but not limited to roof leaks, wall damage, or cabling issues) during installation or maintenance:
    • Timely Reporting: Customer must provide written notice of the alleged damage to isp.net within thirty (30) days of the date the damage was discovered or should have reasonably been discovered.
    • Right to Inspect: Upon receipt of notice, Customer must grant isp.net (or our authorized contractor) access to the premises within a reasonable timeframe to inspect and verify the alleged damage.
    • Right to Remedy: isp.net shall have the first right to repair or "cure" any verified damage caused by its workmanship. isp.net may, at its sole discretion, perform the repair itself or hire a licensed third-party contractor of its choosing.
    • Exclusion of Unauthorized Repairs: isp.net shall not be liable for, nor shall it reimburse the Customer for, any costs associated with repairs performed by the Customer or a third-party contractor without the prior written authorization of isp.net.
    • Condition Precedent to Litigation: Compliance with this "Notice of Damage and Right to Repair" process is a condition precedent to filing any legal claim or arbitration against ISP Industries LLC or isp.net.
  • 5.5 Conflict of Terms: In the event of a conflict between these Terms of Service and a signed Master Service Agreement (MSA) or specialized Service Order, the terms of the MSA or Service Order shall take precedence regarding that specific conflict.
  • 5.6 Privacy Policy: Your use of our services is also subject to the isp.net Privacy Policy, which governs how we collect and use your data.
  • 5.7 Governing Law: This Agreement is governed by the laws of the State of Nevada. Exclusive jurisdiction for any legal matters shall be in Clark County, Nevada.