Department: Billing/Administration
Type: Permanent
Work Schedule: Full Time
Skills: QuickBooks

Essential Duties and Responsibilities:

Billing representatives will be responsible and genuinely excited to assist clients. They are patient, communicative, and empathetic. Duties include problem-solving, supporting manager requests, and managing daily billing activities. They are confident to investigate if they do not have enough information to assist the client and resolve their issues initially. In this role, they will provide excellent customer service standards, clarify details for clients with billing inquiries, and collaborate with other departments to allow seamless interactions.

Bilingual individuals with English and Spanish capabilities are strongly encouraged to apply.

• Manage and direct incoming calls
• Return clients voicemails and emails within a satisfactory timeframe (This includes writing emails and coordinating with other departments)
• Identify and assess clients’ needs through interactive communication while providing accurate information
• Provide clarity to clients inquiring about billing cycles, payments, and credit memo allocations
• Keep record of client interactions, update important information provided by clients’, process payments, and add applicable documents to clients’ files
• Engage and provide general support to in-person clients
• Schedule appointments by utilizing the tools/methods provided by management
• Address client complaints, provide appropriate solutions within a reasonable timeframe, and follow up to ensure a full resolution is provided
• Follows office policies and procedures to provide an appropriate work environment

Minimum Qualifications:

• Demonstrable customer support experience with the ability to active listening
• Previous Administration, Billing or Secretarial experience required
• Keyboard typing speed of 40 WPM is highly desired
• Proficiency in:Google Workspace and Microsoft 365
• Ability to multitask, prioritize, and manage time effectively
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills