Rob Cortez did a great job. walked through everything and was able to answer any questions I had.
High-Speed Internet, Expertly Installed.
We use advanced Fixed Microwave technology to beam high-speed internet directly to your home. Our installation philosophy is simple: Get the best signal possible, as cleanly as possible.
Plus, with our "No Signal, No Charge" guarantee, if we can't establish a great connection, you won't be charged a dime.
How Fixed Microwave Internet Works
Unlike cable or satellite, our service relies on a direct Line of Sight (LOS) connection to our local Points of Presence (POPs). To establish this link, we install a compact receiver—typically about the size of a dinner plate—at the optimal point on your roof to ensure an unobstructed view.
Once the receiver is mounted, we run a network cable neatly from the roof to the exact location inside your structure where you need internet delivered. While the signal dictates the placement, our technicians are experts at balancing maximum signal integrity with a clean, professional installation.
Residential Installation Types
We respect your home's aesthetic while ensuring the reliability of your connection.
Single Family Home
For most Las Vegas homes, the roof offers the clearest line of sight to our towers.
- Tile Mount System: We use specialized non-invasive mounts designed specifically to slide under your roof tiles, ensuring a secure hold without causing leaks or damage.
- Scaled to Your Signal: Receiver size varies based on your distance from our tower. We use the smallest antenna possible that guarantees a stable connection.
- Clean Runs: We use high-quality UV-rated cabling, neatly traced and secured to minimize visibility on your exterior walls.
Apartment (Shared Roof)
The cleanest option for tenants. We work with management to install a master receiver on the roof.
- Zero Clutter: Nothing installed on your balcony or patio.
- Existing Wiring: We utilize the building's existing internal wiring whenever possible to bring service to your unit.
- Building Friendly: We advocate for this method with HOAs to preserve the building's uniform look.
Apartment (Balcony)
If a shared roof install isn't available, we bring the signal to your exclusive-use area.
- Non-Penetrating: We use clamp mounts or weighted tripod stands that do not damage railings or walls.
- Placement: The device must be placed where it has a clear view of our tower.
- OTARD Compliant: Fully protected by FCC regulations.
What to Expect: The Installation Process
1
Scheduling & Arrival
Once your quote is accepted, you can schedule your installation online or by phone. If you haven't created a portal account yet, please click here to create one or follow the link in the email sent to you. On the day of your appointment, you'll receive a text with your technician's photo, profile, and a live tracking link so you know exactly when to expect us.
2
The On-Site Consultation
Installations typically take 2–3 hours (an adult 18+ must be present). Our technician will inspect the roof for the best line of sight and discuss cable routing options with you. We review the entire plan—confirming both signal quality and aesthetics—before any work begins.
3
Activation & Verification
Once the hardware is mounted, our network engineering team remotely onboards your equipment to ensure it meets ordered specifications. We perform final speed tests and verify all services are active and stable before we leave.
4
Ongoing Local Support
After installation, you'll receive a link to rate your technician. We want to be your trusted local provider—if you ever have questions, we are available 24/7 via text or phone at 702-900-0000 or support@isp.net.
HOAs, Landlords & The FCC OTARD Rule
We know HOAs can be strict. That is why our first choice is always to work with the HOA for a hidden, shared roof installation (Option 2 above). It looks better for everyone.
However, if your HOA or landlord does not allow a shared roof install, the FCC OTARD Rule (Over-the-Air Reception Devices) federally protects your right to install internet reception devices in areas you have exclusive use of—like your balcony or patio.
"Per FCC regulations, HOAs and landlords cannot unreasonably delay, prevent, or increase the cost of installing reception devices in exclusive-use areas."
Our Promise: If we must install on your balcony, we will make it as tidy and unobtrusive as physically possible.
Business & Enterprise Standards
Reliability meets professional curb appeal. We use Enterprise-Grade Fixed Wireless Radios for maximum throughput.
Commercial Roof Installation
We understand that "Internet Down" means "Business Closed." Our business installs prioritize redundancy and building integrity.
- Non-Penetrating Sleds: We use weighted mounts on flat roofs to avoid drilling holes, preserving your roof warranty.
- Licensed Electricians: Our installers are licensed professionals, ensuring every cable run meets strict electrical and safety codes.
- Conduit Protection: Exterior cables are encased in rigid conduit for protection and a clean professional look.
Professional Demarcation
The installation doesn't stop at the roof. We ensure your IT closet looks better than we found it.
- Clean Demarcations: We take pride in organizing your service hand-off, leaving your server room cleaner than we found it.
- Rack Mounting: We provide rack-mountable power supplies and routers.
- Labeling: All cables and devices are clearly labeled for your IT team.
Technical Installation Methods
Specific mounting solutions tailored to your building's architecture.
Flat Roof (Non-Penetrating)
We use a specialized non-penetrating roof mount secured with ballast to protect your property.
- Roof Protection: We place a rubber mat underneath to protect the roof membrane.
- Ballast System: Secured typically with cinder blocks, ensuring stability without drilling holes.
Parapet Wall Mount
Ideal for flat roofs with surrounding walls, providing a sturdy and clean install.
- Structural Mounting: We use C-channel to mount a rigid pole directly to the structural wall.
- Clean Aesthetic: Keeps equipment off the roof surface and often hidden from street view.
Tile Roof Mount
Specialized mounting for tiled residential roofs.
- No Penetration: We affix a specialized mount that allows for no penetration.
- Secure Fit: A solid mount weighted down from the clamping to the roof, ensuring stability.
Cable Entrance & Professional Routing
We run outdoor UV shielded cable along the building, neatly affixed and heavily tested for reliability. The cable is properly grounded to both the radio and the building's ground system for safety.
- Entry Points: We prioritize non-invasive entry, often utilizing existing vents to avoid drilling. If a penetration is required, it is professionally sealed.
- Note: Advanced internal routing, such as wall fishes or attic crawls, is available for an additional fee.
Great service and attention to detail. They came in and went through every step with us as a business. Assisted and did everything in their power to help with any concerns and assisted us in moving carriers as well as doing a follow up from start to finish. Everything was done very quickly and with care. The staff were friendly especially our salesperson! Mathew helped the most and was very attentive throughout the whole process and is a great experience in general
Great customer service, the service it self has been great as well. Highly appreciated and recommended. Make sure you ask for Mark when you call, he'll get you all set up.
Carl did an outstanding job installing our new satellite and getting our internet set up. He arrived on time, explained everything clearly, and made sure the entire system was working perfectly before he left. His professionalism, patience, and attention to detail really stood out. We're very grateful for the smooth experience--thank you, Carl!
I've had ISP.net for 10 years. I'm a residential customer and when I say I've never had an outage or slow uploads/downloads speeds belive me. I kinda chuckle at all the comments out their who have the bigger know names for service when they complain about service, price and reliability I wish I could tell them get ISP.net. pricing is very competitive for the what's out there. If I do need to call about change of email or phone number I speak to someone right away and I love that its a local business. Give them a call and try it out.
Service was done in a timely and professional manner. He explained the job intentions and made sure wifi was up and working.
Carl and Joe Excellent customer service, highly skilled, very knowledgeable service guys. Carl set expectations explained the procedures midway provided an update and at the end of the install provided a summary of what to expect.If there ever was a concern. Joe joe explained the equipment lights.How to get in touch with tech support?How to do a hard reboot?How long does it take to reboot. Absolutely excellent customer service.These guys are the best.Thank you for all you did at this house
Rob came out set us up our business internet, clean, fast professional job, highly recommended. Internet quality and speed is excellent.
We had our services changed to isp and I'll tell you what from set up to being serviced was top tier. Our service tech Carl Kimbrough was amazing. He was knowledgeable and so patient. We are dog lover family and was accommodating to our family and furbabies. Thank you ISP!
Once again Isp.net to the rescue. They sent technician PAUL JAMES to my home, and what a knowledgeable, patient, hard worker he was and is. I'm a return customer and very familiar with the quality of their service. The biggest mistake I made was leaving in the first place. It's refreshing to deal with a company that genuinely cares about their customers unlike some others that we won't speak of. MARK in sales started the ball rolling for me and everything went flawless from start to finish. If you want quality, affordability, and a company that stands behind their brand Isp.net is it. I'm in it for the long haul now. I found out the hard way everything that glitters isn't gold. My experience again with Isp.net was AMAZING, and pleasurable. I felt like my opinion mattered, and I felt listened to. Thank you to everyone at Isp.net for all you do. And you be sure if anyone asks me about an internet service provider you can bet I'll be sending them your way.
Carl was fantastic! Very friendly and knowledgeable. I'm thrilled I have great service everywhere in my home now!
Carl came out to instal my mom Amy's internet and he was a great guy with a good outlook on life. 5 star service
we got friendly and quick help from Carl! My dad, Max, wanted new wifi in the house and Carl was able to set us up with the cables, satellite, and new box quickly and efficiently. We'd recommend Carl for any future services!
Carl was absolutely the best technician ever. He took care of all of my needs and stayed to make sure that my portal was set up and that everything was exactly the way it should be. I highly recommend him and he's a great employee all the accolades.
Carl was our service professional and did an outstanding job. He communicated clearly throughout the entire process and had us back up and running efficiently. I couldn't be happier with the level of service--five stars!
Paul & Carl they showed up promptly awesome very nice showed me how to work everything I give them a 100
Carl came fixed it fast he was great we need from tech people like him I had problems for a bit and he came by and got ever situated perfect will definitely call again if I have any other issues
Carl is great, he worked very hard and the internet is awesome. I recommend this technician all the time.
I had a wonderful experience with Jane, so efficient and kind. I hope she answers each time I call! She definitely will make me recommend ISP !
So I want to start by saying how insanely busy I am all the time. Im a Chef and I never know which way Im going. Jae (in billing) has continuously been patient with me. Going above and beyond to help me understand everything from payment plans to new contracts and equipment. And honestly when I am confused or frustrated I can be very demanding until I completely understand. Jae never has had a problem emailing or calling to make sure all my paperwork and questions are answered. And I have so many questions lol. You can really tell they love what they do, and I hope they're rewarded often. Because we all know dealing with billing isn't always fun. I do wish there was some promotion I could guarantee Jae with just a review, but selfishly I'll take the help whenever I can get it. The reviews of Jae personally speak for volumes and I hope ISP makes it known they're nothing without Jae. Chef
I would like to amend my review regarding ISP.NET. They have reached out to me and resolved my issue with them. I would really like to thank Mark in sales that was instrumental in working with me through every step of the way to get my issue resolved. I also want to thank the sales team supervisor for personally assuring me the issue was resolved and welcomed me to come back to ISP.NET in the future. This company is as good as it gets. I highly recommend them and hopefully someday soon I will find my way back. The company and service are A1. Thank you again ISP.NET for standing up for us customers and your brand.
Jay ( not sure if that is spelled correctly ) Was extremely helpful. She helped me set up a payment plan so I could continue using my internet for work . Give that girl a raise
Jae in Billing department is very professional, courteous and just an amazing representative. She took the time to listen to my concerns and found a solution to help! It was a pleasant experience, great job Jae, they are lucky to have you!
The internet has never gone down unless electricity is down. Great, great service. I have had this service a couple years and no problems. And my payment stays the same.
ISP.net's service itself isn't too bad -- the speeds are fairly reliable and I haven't run into many issues. That said, the pricing is definitely on the higher side compared to other options, so that's something to keep in mind. What really makes the difference, though, is their support team. Anytime I've had questions or needed help, they've been quick, professional, and friendly. I especially want to give a shoutout to Jae from the billing department -- absolutely wonderful to work with, super patient, and really went above and beyond to make sure everything was taken care of. Overall, while the cost is a bit steep, the excellent customer support makes the experience much better.